Privacy Policy
Last updated: May 1, 2025
Thank you for visiting Jungle Rapids Waterpark. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (junglerapids.com) or interact with us in person.
1. Information We Collect
1.1 Information You Provide Directly
- Account & Booking Data: Name, email address, phone number, billing/shipping address when you purchase tickets, passes, or merchandise.
- Customer Service: Records of your inquiries, feedback, or survey responses.
- Promotions & Contests: If you enter a giveaway or sign up for a promotion, we may collect additional information such as birth date or mailing address.
1.2 Information We Collect Automatically
- Web Analytics: IP address, browser type, device identifiers, pages viewed, time on site, referring/exit URLs, and click-stream data via cookies and similar technologies.
- Location Data: Approximate location derived from your IP address (for weather updates and local promotions).
1.3 Information from Third-Party Sources
- Social Media: If you interact via Facebook, Instagram, or Twitter, we may receive your profile information in accordance with the provider’s privacy settings.
- Marketing Partners: Demographic or interest data to help us deliver relevant offers.
2. How We Use Your Information
- To Provide & Improve Services: Process ticket and pass purchases; manage reservations; operate our park safely and efficiently.
- Customer Support: Respond to inquiries, resolve issues, and send confirmations.
- Marketing & Promotions: Send news, offers, and events if you opt-in. You can unsubscribe at any time.
- Personalization: Tailor website content and suggest activities or packages.
- Analytics & Research: Understand usage patterns and improve our services.
3. Cookies & Tracking Technologies
- Essential Cookies: Required for site functionality (e.g. sessions, cart).
- Performance & Analytics: Google Analytics, Hotjar, etc., to track site usage.
- Advertising Cookies: Third-party networks may set cookies for ad personalization.
- Your Choices: You can disable or delete cookies via your browser, but this may affect site features.
4. Sharing Your Information
We never sell your personal data. We may share information with:
- Service Providers: Payment processors, email platforms, and IT support under confidentiality agreements.
- Legal & Safety: To comply with legal obligations or protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to privacy protections.
5. Third-Party Links & Services
Our site may link to third-party websites (e.g. social media, ticketing portals). This policy does not apply to those sites; please review their privacy practices separately.
6. Children’s Privacy
We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us.
7. Data Security
We employ reasonable technical and administrative safeguards to protect your information. However, no system is completely secure.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined here and comply with legal obligations.
9. Your Rights & Choices
Subject to applicable law, you may have rights to access, correct, delete, or port your personal information, and to withdraw consent for marketing communications. To exercise these rights, please get in touch.
10. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date will indicate major revisions.
Jungle Rapids Waterpark
5320 Oleander Drive
Wilmington, NC 28403
Phone: 910-791-0666 or 910-791-0888
Email: junglerapids@gmail.com
Thank you for trusting Jungle Rapids Waterpark with your information. We look forward to making your visit safe, fun, and memorable!